RETURN POLICY

At Value Medical Supplies we want you to be completely satisfied with the products or medications that you order.
However, we have certain return guidelines and policies that we must follow:

1. Absolutely NO returns will be accepted without prior phone authorization and a clearly written Return Material Authorization (RMA) number on the outside of the package.
   1. After an RMA number has been issued, a return label will be sent to you by your choice of email or first-class mail.
2. Absolutely NO returns will be accepted after 30 days of receipt.
3. All defective products will be gladly exchanged for non-defective product.
4. Due to the intimacy of vacuum therapy systems and ear thermometers, non-defective items WILL NOT be accepted.
5. Back brace, wrist brace, knee brace and wheelchair cushion returns will only be accepted within three (3) days of receipt.
6. Un-opened vitamins may be returned within (30) days of receipt.

Shipping charges are non-refundable. You are responsible for the cost of return shipping. Value Medical Supplies reserves the right to reject any return that does not comply with these requirements.